Delete your Quokka account
You can ask us to delete your Quokka account and the information in it at any time.
How to ask
- Email hello@getquokka.app with the subject Delete my Quokka account.
- Send it from the email address you signed up with, so we can confirm it is you. If you signed in with Apple and chose to hide your email, tell us your Quokka username instead and we will confirm in another way.
- We will reply to confirm. Once we have, we start the deletion.
A Delete account button inside the app is coming. When it ships, this page will say so.
What we delete
- Your profile
- Your journal: field notes, chapters, days and travel legs
- Your location points and your home point
- Your photos and the files behind them
- Your posts, including travel stories and days in review
- Your comments and likes
Posts you shared are removed from other people's feeds when your account is deleted.
How long it takes
We delete this information within 30 days of confirming your request. Copies held in backups are overwritten within 90 days.
What we may keep
We may keep a limited record where the law requires it, for example to deal with a dispute or a legal claim.
Questions
Write to hello@getquokka.app. You can also read our Privacy Policy.